As one of the fully accessible theatres in London I frequently visit the Lyric in Hammersmith and as a wheelchair user I appreciate the level access to the main entrance and the lifts to all floors. Every show I see is different but the experience is always the same - friendly and inclusive.
Keith Gray, Lyric Visitor
A Lyric Welcome
We hope the Lyric is as welcoming to you as possible. If you have any questions about any of our services, would like to join our mailing list or need help arranging your visit please contact Box Office on 020 8741 6850 or email firstname.lastname@example.org
In order to experience our best service we ask that you contact the Box Office on 020 8741 6850 to discuss your requirements. Booking online may mean your requirements will not be fulfilled to the best of our ability. If you have any questions regarding accessibility in the theatre spaces you can also email email@example.com
Getting to the Lyric
All of Hammersmith's Underground lines (District, Piccadilly, Circle and Hammersmith and City) have good wheelchair access. We are about 200 yards from all tube stations and the Broadway bus station with the route being level access.
The nearest disabled parking spaces to the Lyric are in the King's Mall shopping centre car park on Level 6 and 7. Before 8.30pm the theatre can be accessed via a public walkway. After this time the walkway is locked but you can return to the car park by leaving the theatre at the main entrance and turning left along Beadon Road. Access to the car park is on your left (this is the car park's exit road). The pay station and lifts to level 6 and 7 are on the ground floor.
Getting around the Lyric
The Lyric is fully equipped with lifts to the Main House and Studio. We have an accessible toilets in our café, on the Stalls level, on our balcony level near the creative space, and a ‘Changing Places’ space in the Reuben Foundation Wing.
Our Main House and Studio have level access from the main foyer and designated wheelchair spaces. Please ring the box office on 020 8741 6850 to book these seats or email firstname.lastname@example.org.
Audio Described Performances
Audio description gives additional commentary during a performance, describing things like body language and facial expressions, costume, scenery and action sequences. This service may be useful for people who are blind, visually impaired or partially sighted.
Before each audio described performance we also provide a touch tour. Touch tours give you an opportunity to familiarise yourself with the set and costumes before the show to enhance your enjoyment of the production. They usually last about an hour and are held before the performance. Spaces are limited, so please let us know if you would like to attend when booking your tickets.
Guide dogs are welcome in the building. If you would like to take your dog into a performance please let us know when booking your ticket. Alternatively, a member of staff can care for your dog.
Open Captioned Performances
For certain performances we provide Open Captions. Captions are similar to television subtitles. The actors' words appear on a display unit placed in the set or next to the stage, at the same time as they are spoken or sung. Speaker names, sound effects and offstage noises are also shown. This service may be useful for people who are Deaf, deafened or hard of hearing.
BSL interpreted performances
We offer British Sign Language interpreted performances for certain shows. When booking your tickets, please mention that you will be using this service so we are able to allocate you seats with a clear view of the signer. You are welcome to email email@example.com for any other information on these performances.
Both of our theatres have a Sennheiser infra-red audio enhancement system. You can collect a headset from a member of our Visitor Services team. If you'd like to use the Sennheiser system please tell the ticket office when you book your tickets so they are able to advise you on the best possible seating.